Customer Service Specialist

Job Location US-NM | US-TX
Posted Date 6 months ago(03/08/2021 11:47)
Job ID
2021-2068
# of Openings
1
Category
Customer Service

Overview

We are a global company, with more than 70 subsidiaries operating in 5 continents, with an on-site presence in more than 100 countries, and over 3000 employees: we are highly-specialized professionals trained in designing and developing complex solutions in the civil engineering, geotechnical and environmental construction markets.

Responsibilities

We are looking for a Customer Service Specialist to support our South West and South Central Areas.

The person will be responsible for the life of a new order/purchase order including: new customer set-up, provide credit application if necessary, project set-up in CRM/SAP system, requesting certifications, providing submittals, obtaining job information for NCS, obtaining customer NTTC information, verifying material is in inventory, recognizing customer delivery needs. Other responsibilities include supporting Area Managers by creating quotes for customers, obtaining potential freight charges for quoting purposes including knowing outbound/inbound load weights, working with walk-in customers to solve problems with our solutions and assisting in inventory control.

 

In particular, he/she will be responsible for:

  • Understand the needs and expectations of customers and provide relevant solutions;
  • Operate the CRM system efficiently, including inputting opportunities, quotes, quick sales and order entry, then manage shipment and billing;
  • Provide customer support;
  • Establish relations with customers and maintain ongoing relations with them.

 

Qualifications

  • US citizenship or already permitted to work in the US
  • Technical degree or commensurate work experience
  • Basic knowledge of SAP & CRM systems preferred
  • Experience in manufacturing environment preferred (construction industry a plus)
  • Familiar with standard construction documentation and processes
  • Effective problem solver
  • Well organized and focused in coordinating projects
  • Valid driver’s license

Location: Reside in Albuquerque (NM) or Grand Prairie (TX), no relocation available

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