Customer Service Assistant

IT-Bentivoglio (BO)
5 months ago
Job ID
2017-1535
# of Openings
1
Category
Customer Service

Overview

Who: revolutionary engineers

Since 1949 Samputensili has supplied the gear manufacturing industry with innovative machines, tools, services and system solutions for the manufacturing of gears, shafts, worms, rotors and other screw-type workpieces. In doing so, we have always invested in state-of-the-art technology. Our engineers and employees have worked to push the limit of innovation, making us one of the largest global suppliers of gear manufacturing and process technologies and a leader in the gear cutting tools sector.

At Samputensili, limits have always been pushed in order to make customers’ manufacturing more efficient, maximizing their productivity in an environmental-friendly way. In order to be even more focused, skilled and closer to our customer needs, Samputensili – formerly a division of SAMP S.p.A. – has been divided into two independent companies since January 2016: Samputensili Machine Tools S.r.l. and Samputensili Cutting Tools S.r.l.

What: the whole gear manufacturing process

We began producing machine tools some 50 years ago to improve the manufacturing quality of our gear cutting tool range. Traditionally experts in the field of hard finishing and chamfering/deburring, today we can offer a comprehensive, state-of-the-art machine tool program for roughing and finishing gears, shafts, screw-type workpieces, threads and rotors.

Features like direct drives, linear motors, energy saving concepts, time parallel processes and integrated measuring and dressing units, often pioneering developments, are now part of the standard equipment found on many of our machines. We strive continuously to maximize the benefit of your investment.

How: evolving together

At Samputensili we like to assess customer needs as well as offer a more efficient and high-quality solution. We work alongside with clients in order to provide them with the most productive solution.

We believe that a successful product is the result of ongoing researches. In doing so, we listen to our clients’ needs and invest in innovation and technology, offering them a better mechanical engineering solution.

We have a stable worldwide presence with 13 subsidiaries, 7 production plants and nearly 482 employees operating in five continents ensuring tight relations with the customers. Together with Star Cutter, a well-trusted company based in Michigan, USA, Samputensili formed a joint venture in 2002 under the name of Star SU Llc. Initially responsible for the sales and distribution of machines and tools in the North American market, the partnership between the two companies has been extended to South America in 2014 with the creation of Star SU do Brasil and in China in 2015 with the creation of Star SU China.

Beyond precision is our corporate motto. We believe that our solutions need to completely fit the needs of our clients, ensuring them competitive advantage and a concrete return of investment. In doing so, we raise the bar of innovation and precision in order to offer always the best and build a trustful relation.

Responsibilities

- Ensuring high levels of customer satisfaction through excellent after sales service;

- Keep up to date field information;

- Assist customers, such as responding to customer complaints and updating them about back-ordered parts;

- Coordination of the service team travels;

- Fill customer orders, follow the orders until the shipment /delivery and the related invoice.

Qualifications

- High school degree;

- Basic Knowledge of management systems and CRM (preferable);

- At least two years of experience in After Sales services;

- Knowledge of Microsoft office;

- Good knowledge of English language;

- Flexibility, work under pressure, multitasking.

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